Dear South Carolina Ob/GYN Associates,
I’ve been a patient for years. When Dr. Grumbach said it was time for a baseline mammogram, I had good intentions of doing it.
Then, as it does for many women, life’s day-to-day fires pushed my mammogram lower, then off the ‘Things-I-Must-Remember-to-do-Now’ list. Until last week when I had my first mammogram in your office.
As a writer, you’d think I’d know what to expect. But, as your mammography technician Rachel Blume can attest, I asked a pile of questions. She answered each one thoughtfully, clearly and with a down-to-earth sense of humor that’s missing in many medical settings. I never saw a shred of impatience, never felt rushed. I felt like answering my questions was what mattered to her. Even better, it was important to her.
Rachel made me feel so at ease, the entire process seemed no worse than a blood pressure check. Then she took extra time to explain digital images and carefully explained what may or may not happen after my images are read.
Having a mammogram is important. It’s also important to have the right type of person involved in the process. I wanted to let you know that Rachel is a great clinical technician. But she takes another important step beyond her job duties.
She truly cares about your patients and the work she does. And it shows.
With great doctors like mine and wonderful employees like Rachel there’s never a reason to go anywhere else.
The Thank You Project is a yearlong Wordsmith letter writing and blog project. I’m recognizing and thanking people who enrich my life and make my community an even better place to live.