As we entered the Longhorn Steakhouse Sunday night my thoughts were nowhere near customer service or the Thank You Project. Mainly I wanted to get us and the kids fed and finished quickly before Matchbox cars started flying across the restaurant. It had been a long day and could have been a long, very unrelaxing meal with two tired, silly kids. It turned out to be a better meal because of one very nice server: Layla.
Dear Decker Boulevard Longhorn Steakhouse Manager,
My name is Julie Turner and I am a writer on a yearlong quest called The Thank You Project. Once a week for the next year, I am thanking someone who quietly makes my life or community better. I had a plan for this week’s letter but it changed when my family dined at your restaurant this past weekend.
We were lucky to have one of the best servers I have ever had in my life: Layla.
Usually when you go to a restaurant, the servers are nice. Of course they are. It’s how they earn their living. Your employee Layla took nice to an entirely different level. One you don’t see very often in a bustling restaurant during the dinner rush.
Layla was sensitive we waited even though it was just a few moments after we were seated. She talked and joked with our two young children as we went through the chaos of ordering. She spent time talking to us and provided many options. As our meal went on, she checked on us just as much as we needed.
While it may not seem like much, it was how Layla took care of my family that was striking. She was kind and patient, which anyone who dines with kids can appreciate. But beyond simple kindness, Layla was sincere. She was truly interested in us and wanted us to have only the best experience in your restaurant.
Those are special qualities in any employee whatever your business or profession.
I wanted you to know our experience at your restaurant was just fine. But our experience with Layla left an even greater impression. She is an incredible asset to your staff.
The Thank You Project is a yearlong Wordsmith blog project recognizing people who need to be thanked more often for their many contributions to our lives and communities.