Dear United States Postal Service,
When I crept into the United States Post Office at Trenholm Plaza at five ‘o clock one Friday afternoon in June, the employees didn’t tell me they were closed and try to run me out the door. Rather, they gave me such great service and with such a winning attitude that I am writing you a letter about it weeks later.
It was closing time on a busy Friday afternoon. I was in the middle of a line of about seven last-minute customers. Tony came out to let us know they were trying to get us all taken care of as quickly as they could and to see if he could answer any questions or help anyone with forms for their letters and packages. I didn’t have to wait long but his good humor and winning attitude definitely made the time pass quickly.
The customer ahead of me in the line mentioned this was her third visit to the post office that same day. She said it had been very busy every time she came in.
I wouldn’t have ever known that looking at and listening to Sonya who was working the counter that afternoon. When I approached her she smiled like I was her first customer of the day. In her capable hands my package was off and ready to ship in no time. Then, when she thanked me for coming in, her voice wasn’t weary. Her voice told me she meant every word she said.
As I went out the door that afternoon I was so glad to have finally gotten that birthday present off my desk and into the mail. But that’s not what stuck with me. It was the exceptional customer service and professionalism of the two hard-working postal employees who were on duty that day.
Tony and Sonya are great representatives of your workforce. I wanted you to know the difference they made for me and other customers one very busy Friday afternoon in Forest Acres.
The Thank You Project is a yearlong Wordsmith letter writing and blog project. I’m recognizing and thanking people who enrich my life and make my community an even better place to live.
2 Replies to “Tony and Sonya”
It is nice to get good customer service at the end of the day! Well said.
great letter. Sometimes it is hard to wait on those postal employees but they are so kind when it is your turn.